2008 Wireless Call Quality

The wireless universe is getting more complicated by the day. Phones that used to simply make and receive calls now handle video, messaging, music and Internet connections. There's increasingly fierce competition between wireless carriers for customer dollars and superior network quality is one of the key ways they can stand out from their competition.

2008 Wireless Call Quality
The wireless universe is getting more complicated by the day. Phones that used to simply make and receive calls now handle video, messaging, music and Internet connections. There's increasingly fierce competition between wireless carriers for customer dollars and superior network quality is one of the key ways they can stand out from their competition.
J.D. Power and Associates semi-annual Wireless Call Quality Performance Study analyzes customer experiences to help them see which companies are staying at the forefront of the satisfaction curve. This round's study included more than 22,000 wireless customers, representing every region of the country. We asked them about their experience with the seven deadly sins of bad wireless service: dropped calls; static/interference; failed connection on the first try; voice distortion; echoes; no immediate voice mail notification; and no immediate text message notification.
Here are the top performers in each geographic area:
Northeast Region: Verizon Wireless ranks highest, with fewer customer-reported problems in dropped calls, initial connections and static/interference compared with the regional average.
Mid-Atlantic Region: Verizon Wireless ranks highest for an eighth consecutive time, with fewer customer-reported problems regarding initial connections compared with the regional average.
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Click here to read the rest of the article at JDPower.com



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