Hartsfield-Jackson Atlanta International Airport
Hartsfield-Jackson Atlanta International Airport is often called "the busiest airport in the world" and serves as the hub for many of the nation's airlines. Hartsfield-Jackson, as it is commonly referred to, provides service via 151 domestic and 28 international gates.
Getting to the Airport
Hartsfield-Jackson Atlanta International Airport is located approximately 10 miles from downtown Atlanta and can be accessed via interstates 20, 75, 85, and 285. Those seeking door to door driving directions from any of the online websites that offer them can use the airport code ATL either in the starting from box or the destination box. Alternatively, the Hartsfield-Jackson website provides a link to driving directions which has their physical address already populated.
There are numerous options for getting to the airport for those who do not wish to drive or are unable to do so. There are numerous shuttles in the metropolitan and suburban areas that provide door to door and on demand service. In addition, the airport is accessible via the Metropolitan Atlanta Rapid Transit Authority (MARTA), which connects with Hartsfield-Jackson Atlanta International Airport via trains and busses. The Airport Information and Ground Transportation Center, which is located in the Arrival's lobby, assists passengers with information pertaining to ground transportation before they leave the airport; however, they also provide information over the phone to those who may need assistance getting to the airport.
Need Transportation? Call 800-984-4303
Ground Transportation/Parking
There are nearly 30,000 public parking spaces at Hartsfield-Jackson Atlanta International Airport, including plenty of parking for disabled passengers within each parking lot.
There are various ground transportation options at Hartsfield-Jackson Atlanta International Airport, including more than two dozen shuttle services, 11 rental car agencies, and a plethora of taxis. Shuttle vans depart the airport every 15 or 30 minutes, depending upon the destination. Passengers may also choose to make connections with the Metropolitan Atlanta Rapid Transit Authority (MARTA), which is located on the west end of the terminal. Passengers can also arrange transportation to downtown Atlanta, Midtown, or the Buckhead area through Atlanta Link. See the Airport Information and Ground Transportation Center at Hartsfield-Jackson Atlanta International Airport for more information. Passengers desiring limo service can make their requests through the airport's Host Volunteer or Customer Service Representative, which is located next to Atlanta Link at the Customer Service booth.
Need Transportation? Call 800-984-4303
Dining
Hungry passengers traveling through Hartsfield-Jackson Atlanta International Airport won't be hungry long as the airport houses 89 food & beverage outlets. Dining options can be found throughout the airport; in the airport's Atrium, and within each of the concourses. Whether you're in the mood for pizza, burgers, sandwiches, or that special cup of coffee, choices abound at Hartsfield-Jackson.
For those passengers who have the time and wish to have a sit down meal at the airport, there are plenty of appetizing choices as well, including seafood, such as the fare offered at Phillips Seafood, located in Concourse D. Sojourner's Bar and Grill is another sit down eatery you'll enjoy in the same location. Want steak? Try Charley's Steakery, which is located in Concourse C.
Dining options at Hartsfield-Jackson Atlanta International Airport are situated in such a way as to make it easy for every dining need to be served. This is because passengers just wanting to grab a quick snack or hot dog can find their fare in the same areas as those passengers who desire a full course meal. Each concourse houses a wide variety of food and beverages to satisfy any taste. There are also plenty of vending machines located throughout the terminal.
Need Transportation? Call 800-984-4303
Shopping
Many people look forward to shopping at the airport because of the vast array of stores and specialty shops that may not be available in the area in which they live. Others simply don't take time to shop and are pleasantly surprised to have such interesting shops to while away their time while waiting for their flight. Either way, passengers traveling through Hartsfield-Jackson Atlanta International Airport will be happy to discover the wide variety of retail and convenience outlets that await them; 85 in all.
Visitors to the airport's Atrium can purchase a wide variety of reading material from one of three different Hudson News outlets, including Hudson News Booksellers & Café, where deli sandwiches, alcoholic beverages, and pastries can be purchased in addition to gifts, souvenirs, and your favorite reading materials. The Atrium also houses such favorites as Candy Express, The Coca-Cola Store, and Brookstone where, in addition to gadgets and gifts, customers may choose to try out the massage chairs. The Atlanta Convention and Visitors Bureau also has a presence in the Atrium, which can be a big help to first-time visitors to Atlanta.
Shops are also generously sprinkled throughout the concourses. Concourse A features Bijoux Terner, which offers unique accessories and gifts for $10 and under. For those passengers with portable DVD players, a visit to In Motion Entertainment, also located in Concourse A, may be all it takes to get set for the trip. Here, passengers can rent or purchase DVDs, players, and more. Rentals can be turned in at the destination airport, if it also has the In Motion Entertainment store; if not, passengers can simply mail back the rentals.
You'll find a wide variety of shops and stores that carry gifts, souvenirs, gadgets, and reading materials throughout Hartsfield-Jackson Atlanta International Airport. Regardless of which concourse you're rushing to, each one has at least one news outlet that carries a wide variety of reading materials. While each concourse also has something different to offer, they all offer the basics that most passengers are looking for right before or after a flight.
Need Transportation? Call 800-984-4303
Airport Services
Passengers traveling through Hartsfield-Jackson Atlanta International Airport will be able to take care of a wide variety of business while at the airport. The Post Office, which is located in the Atrium, is open 7 days a week. Business hours are from 6:30am to 9pm Monday through Saturday and from 12 noon until 8pm on Sunday.
Banks and ATMs are located throughout the terminal, including the Atrium and all concourses, except for Concourse A. Those passengers needing to exchange foreign currency can do so at the Atrium as well as in Concourse E. In addition, mobile carts can be found along Concourse E and provide a variety of services, including foreign currency, drafts, wires, traveler's checks, travel insurance, and more.
Those passengers needing an Internet connection can get connected at Laptop Lane, which is located at Concourse A and provides wired Internet services. Other solutions for the business traveler can be found at the Executive Conference Center, which is located in the Atrium. Whether you're looking for meeting rooms or computer workstations, this center can accommodate the needs of the business traveler.
Hartsfield-Jackson Atlanta International Airport maintains a Customer Service office staffed with more than 150 employees and volunteers to address the needs of passengers traveling through the airport. There are information desks throughout the terminal and in all the concourses. Customer Service Representatives and volunteers are on duty 7 days a week.
Need Transportation? Call 800-984-4303
Fun for Kids
Air Tran Airlines has a play area called Tran Land for children between the ages of 5 and 11. Tran Land features television and board games and can be found at Concourse C gate number 7. However, there is a charge for these activities.
Delta Airlines also features a play area named Dusty Den's for children between the ages of 5 and 13. Here, they will be entertained with television, board games, and video games. There are also vending machines in the area along with sofas and chairs for added comfort.
Children of military personnel will enjoy the facilities at the USO at Hartsfield-Jackson Atlanta International Airport. The playroom has a television and VCR and features a couch. There are also games, toys, and books available for the children. The USO can be found on the 3rd level of the airport's atrium.
Need Transportation? Call 800-984-4303
Airport Amenities
There are smoking lounges located throughout the airport. These lounges can be found along Concourses A, B, C, D, and E and near gates 4 and 13. No other smoking is allowed in the terminal, including in restaurants.
The Concierge Services at Hartsfield-Jackson Atlanta International Airport make life easier for millions of passengers each year. Here, passengers can get assistance with documentation needs relating to visas and passports. There are also numerous other business services that Concierge Services assist passengers with. They are located in the North Terminal across from baggage carousel number 3.
There is an interfaith chapel located in the Atrium behind the Banking Center. The chapel is open to all passengers, employees, and visitors to Hartsfield-Jackson Atlanta International Airport. In addition, there are chaplains available to those who may need assistance with their spiritual needs. There is another chapel available in the International Concourse, which is the E Concourse. Chapels are open 24 hours a day for anyone who would like to use them for prayer or meditation. There is a Christian worship service held each Sunday at 11am.
The United Service Organization (USO) maintains a welcome presence at Hartsfield-Jackson Atlanta International Airport for active military personnel and their families. USO lounges provide a place of quiet respite, free refreshments, and information. There are also free activities for children, such as books, games, toys, and television. In addition, USO volunteers often assist these military families with special needs.
Need Transportation? Call 800-984-4303
Medical Care
It can be scary, expensive, and downright dangerous to get sick away from home, familiar surroundings, and loved ones. Fortunately, those passengers traveling through Hartsfield-Jackson Atlanta International Airport have medical care available on the premises should the need arise. The Aero Clinic is open 7 days a week and offers such services as primary care services, occupational medicine, pre-employment drug screening, and workers compensation services, among others. In addition, the clinic also offers support services to the airport's emergency medical care.
Passengers with known or unknown heart conditions can feel comforted knowing there are approximately 200 Automatic External Defibrillators (AEDs) strategically placed around the terminal and other areas at Hartsfield-Jackson Atlanta International Airport. The defibrillators are well-marked, easily accessible, and located approximately one minute from anyone who might need them. AED units have been increasingly credited with saving the lives of passengers and others who might not have otherwise survived.
Passengers who have forgotten or lost medications may also seek the help of a Traveler's Aid volunteer at the Traveler's Aid booth located in the Atrium. Hartsfield-Jackson also maintains a Host Volunteer program, which is there to assist passengers with a variety of needs. Host volunteers provide a valuable service to the airport and receive special incentives, such as MARTA passes and free airport parking. Inquire at the airport's customer service desk for more information if you are interested in becoming a Host Volunteer.
Need Transportation? Call 800-984-4303
Special Services
As the skies become busier, delays and cancellations due to weather and other circumstances have caused great inconvenience to a great many air passengers. The summer of 2007 saw the worst case to date of congested airports and stranded passengers. Because Hartsfield-Jackson Atlanta International Airport is a hub to several airlines, passengers may find themselves waiting in this airport longer than they would like to. However, if one has to wait in an airport, this is the one to do it in because of all the services the airport provides.
Traveler's Aid, which is located in more than two dozen airports and bus and train stations across the United States, has a presence at Hartsfield-Jackson and has provided relief to millions of passengers for more than 150 years. Traveler's Aid is there to assist passengers who may have missed a connecting flight due to delays and cancellations. Sometimes, passengers don't have enough medication to last in the case of an unforeseen delay, or they have missed their connection with a family member. The volunteers at the Traveler's Aid station in the Hartsfield-Jackson Atlanta International Airport are happy to help in a variety of ways.
Traveler's Aid is located in the airport Atrium adjacent to the Atlanta Convention and Visitors Bureau booth. They can also be of assistance in emergency and non-emergency situations, such as making sure a child traveling alone meets up with the person who will pick them up from the airport. Traveler's Aid also offers a wonderful and fulfilling volunteer opportunity for those who may be interested in working with this agency. For more information about volunteer opportunities with this organization, inquire at the Traveler's Aid booth or visit their website of the same name.
Need Transportation? Call 800-984-4303
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